Shipping Policy

Effective 24 October 2026. Orient Spice House handles bulk turmeric enquiries individually. This page explains the information needed to plan delivery; the accepted quotation or sales agreement sets the actual shipping terms.

Quotations and destinations

Tell us the product form, quantity, destination, required packing, delivery timing and any import or documentary requirements. Before an order is accepted, we will confirm the available lot, shipping destination, transport mode, freight charges, delivery term and named place, expected timing, and documents included in the quotation. We do not publish a standard shipping rate or promise a universal delivery time.

Dispatch and delivery

Preparation and dispatch depend on the agreed lot, packing, payment, transport booking and documents. Any delivery estimate is subject to the written order terms and circumstances affecting transport or customs. The accepted sales agreement determines responsibility for freight, insurance, taxes, duties, customs clearance, risk and delivery.

Buyer requirements

Please provide destination-specific requirements before the quotation is finalised. We will review the documents and tests applicable to the identified lot and shipment. A product page or proposed specification alone does not establish import eligibility or shipment approval.

Problems in transit

If goods arrive damaged, short or inconsistent with the agreed order, contact info@orientspicehouse.com promptly with the order number, lot identification, delivery record and clear photos or other evidence. Keep the goods and packaging available for review and follow the agreed claims procedure. Returns, replacements or refunds are considered under the accepted sales terms and applicable law.

For shipping questions, use the contact form or call +91 9319312524.